Wikipedia Says Network Solutions Sucks

I really appreciate comments. I really do. I love the interaction with people who use this site. Most of all, I love being right and crushing the opposition.

Network Solutions is waiting for you to search for an available domain name using their site.

With that as background, I got a comment or two from Jack Carlson, who, again, I really appreciate for commenting. He defended NetSol and I had to question if I was right about their practices or not. I know what happened to me and a client of mine. Maybe they saw the error of their ways and changed their practices. I needed to reevaluate.

I checked Wikipedia (and since it’s on the Internet, it must be right of course,) and they also had references that all seem to check out. I think this section below is probably true. It matches my experiences and my client’s. Please click through and read the whole thing.

What do you think? Have you ever had a good or a bad experience with NetSol? Please leave a comment and we’ll all battle it out in the never ending search for the truth.

Network Solutions – Wikipedia, the free encyclopedia

Controversy over domain name front running

There is evidence that there are parties subscribing to this information which are buying some of these domains within milliseconds of them being de-registered.

Network Solutions Inc offer a search engine which permits users to find out if a domain name is available for purchase.[18] Unregistered domain names entered into this search engine are then speculatively reserved by Network Solutions. [18] It should be noted this “reservation” can be removed by anyone immediately by contacting Network Solutions customer service hotline, or it will automatically unreserve within 4 days, allowing the domain to be freely registered anywhere. Also, visitors searching for domain names on their website allow the reservation when they click “OK” on the Reservation Confirmation dialog box. Clicking cancel will prevent the domain name from being reserved.

On January 8, 2008 Domain Name Wire published a story alleging that Network Solutions practices domain name front running.[18] “If you try to register a domain at Network Solutions, but decide not to register it, you won’t be able to register it anywhere else,” the article says.[18] “Network Solutions registers the domain in its company name with the words ‘This Domain is available at NetworkSolutions.com’.”[18] Circle ID reported on January 8, 2008 that Jonathon Nevett, Vice President of Policy at Network Solutions and one of the seven members of the ICANN community who was consulted by the ICANN committee looking at domain tasting abuse,[19] had offered a response to the news story stating Network Solution’s policy.[20] The policy was “a security measure to protect our customers,” said Nevett.[20] “When a customer searches for an available domain name at our website, but decides not to purchase the name immediately after conducting the search,” Nevett added, “after the search ends, we will put the domain name on reserve.”[20] Nevett said that if the domain was “not purchased within 4 days, it will be released back to the registry and will be generally available for registration.”[18]

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How To Transfer a Domain Name

I just got a new domain name. I actually bought it and had to transfer it to my own registrar.

In order to transfer domain names these days, you have to log into your account, get a couple of codes, a transaction code and a security code, from your domain name registrar and make the request to transfer. The codes are emailed to you so they can confirm that you have access to the email account listed in your registration.

Usually the transfer of a domain name is pretty straight forward, as long as you jump through the hoops they set up for you.

That works if you are the owner that you are transferring from. If you are getting the domain from another person, then they have to get that EPP code and send it to you. You have to put the EPP code into your account and that will complete the transfer request.

Then, the fun part is waiting for the other registrar to get around to sending you the actual domain name.

If you are trying to get a domain name out of Network Solutions, you have to make a phone call and talk to their high pressure salesman, support person. After they try to sell you on staying, they will finally allow the transfer. If there is any way possible to not have anything to do with Network Solutions, stay as far away from them as possible.

Usually the transfer of a domain name is pretty straight forward, as long as you jump through the hops they set up for you. The hassle is actually for your own good. (I sound like my mother.) It it supposed to make it harder for bad guys to steal domain names away from you.

The latest scam that I heard of is if they get your email account log in, which is sometimes not that hard to do (Sarah Palin), then they can have your registrar send your password as a forgotten password. With your email account and your registrar password, they initiate the transfer, send the codes, approve the transfer, and wait for your domain name. Then you get an email asking you for $2000 to get your domain name back.

Keep your email account secure. Use obscure passwords, like my email password is w958hd)… Ha! Did you really think I would give you my password?

Posted in web site build |

1. Register A Domain Name

DO NOT USE NETWORK SOLUTIONS FOR ANYTHING, EVER!

Registering a domain name is pretty cheap and easy. There are a couple pitfalls that could kill you if you’re not careful, but if you watch out for them, it’ll all be fine.

First, you should understand how the whole DNS thing works. You don’t need to, but it helps to know what you’re doing.

Manage Your Own Domain Name

You might have a technical guy handling all of this computery stuff for you, and that’s cool, but you need to make sure that you have the domain name registered in your name, on your account. You need to have control over the domain name registration as much as you need to have the key to the front door of your house. You need to have the userID and password to the account that manages the domain name.

I’ve heard of people having their developer manage it for them, then running into a conflict with the developer some how and the domain name gets held for ransom. You don’t need to do much with the domain name registration, but when you need to make that one critical change to move to a new web host or a new developer, then you need the keys to that kingdom.

If you set up the registration account, then make sure that your email is the one on file with them. When you share the password with the developer, so he can manage it for you, he’s able to change the password. The only way to protect yourself from that is if you can hit that “Forget your password” link and have the new password emailed to you. Make sure you own everything. Don’t let anyone else help you out with this one. Do it yourself.

Make Sure You Can Transfer It

The other area where you can be vulnerable is with the ability to transfer your domain name to another registrar. The reason that Network Solutions is so evil is that they make you actually call them and listen to a sales pitch before they will release your domain name for transfer. It should be a simple process of logging in, asking for the transfer, responding to some emails and being on your way. It should take 5 minutes to transfer.

My nightmare experience was with JumpDomain. They were great in the old days. They were the cheapest that I could find and the admin interface was powerful adn easy to use. I registered probably 100 domain names with them over the years that I was with them. I recommended them to friends also. (Sorry!)

The trick to transfers is that the registrar has to approve it. They have to send you a code for each domain name. This rule was put in place to prevent unauthorized transfers by bad guys. I appreciate that, but the system better work.

Then, one dark and stormy night, I had a problem with one of the domain names. I opened a help desk ticket on it, asking them to fix the error on their end. No answer. I opened another ticket. No answer. Waited and waited. Sent email. I looked up their WHOIS contact info and sent emails. No response. Over all, I waited a couple months for any kind of response. I did some research and decided to move them all to GoDaddy. I had about 40 names to move at that point.

I finally did some research and found that they were using Enom for their registration. I emailled, then called Enom and explained the situation. They finally emailed me the codes and I was able to transfer them to GoDaddy. Total time to transfer: 3 months.

I learned that prices change and you should always shop around instead of just renewing every year. I learned that the registrar can kill you if they want to, so pick wisely. Admin interfaces can improve, so get the easy to use interface. If you don’t like it, transfer to somewhere else.

GoDaddy seems to be the best and the cheapest, right now. That may change in the next month or two. Network Solutions is horrible. Never, ever, use them. Enom was helpful to me, but they have had some questionable stories told about them. Ask a friend. Ask on line. Ask in forums. Ask me.

Shop around and don’t get bit.

Posted in web site build |

Do Not Search For Domains Names Using Network Solutions

They will grab any name you search for. I’ve had a client go look for names for a new site we were building. They had some ideas and wanted to check them out. 2 days later, they came back and said that the one they wanted was available, but was now taken.

We're Waiting...

That means that we had to pay $36 a year to register instead of $8 at GoDaddy, who we wanted to use. It cost us $28 more just because she used Network Solutions to search for available domain names.

In the past, I used a great small service for registration. They were great until they quit responding to emails and their help desk. I’ll tell that horror story in another post, but they did have a nice, easy to use “whois”, the tool you can use to look up domain name registrations. There’s no captcha. No advertising. There’s just the form.

If you want to look up domain names, use this WHOIS form.

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