10 Golden Rules of the Internet
May 27th, 2009 | by Conrad Walton |Go read these rules. They are correct for any one person, but more importantly for any small or local business that wants to make their way in the world of the Internet. They were true in 1994 and they are true today. Wise, wise advice.
by Aliza Sherman
1. Respect the Spirit of the ‘Net. Since 1995, I’ve been writing about and talking about what I call the “Spirit of the ‘Net.” The Internet was not meant for marketing and selling but for communication and connection to people and information. Understanding this, even today, can flip your marketing and selling strategy on its head, but you’ll have far more success respecting the spirit of the ‘Net, rather than throwing money at hard-sell tactics.Respect the Spirit of the ‘Net.
2. Listen. In the ’90s, the Golden Rule of posting to a Usenet Newsgroup or other online community was to listen first before speaking. Listening thoughtfully gives you a better sense of not only what people are saying but also how they are feeling. In virtual spaces where there are no visual cues, good listening skills become a powerful asset. Listening also helps you map out your current social media footprint and measure your marketing campaigns over time. The key to successful social media marketing is listening.
3. Add Value. Enter any online conversation with the aim of adding value. Before posting a message as a new participant in a forum, ask yourself: How is this providing value to the conversation? To the community? In some circles, talking about your product or service can be considered valuable, but in most, it is unwelcome and intrusive.
4. Respond. From the early days of setting up the first web presences for clients such as Origins and Dr. Atkins, my company outlined the importance of timely responses to any feedback or queries generated from those sites. The burden of response can be great, but it can be lessened by using the right tools and crowdsourcing answers. A quick response is more important than ever, and thanks to search tools, alert apps and other services, it is possible to achieve. Don’t be a dam in a conversation flow.
Read the entire article at:
http://webworkerdaily.com/2009/05/26/10-golden-rules-of-social-media/
Fair Winds and Calm Seas,
Deborah Leon
www.mermaidspurseseaglass.com
